Our Returns PolicyReturns policy
If you are unhappy with your order then the items must be returned and received by Jewels & Gemstones within 14 days. Should you return an item you need to notify Jewels and Gemstones by email within 24 hours of receiving the goods.
When corresponding with Jewels & Gemstones please have your order number clearly printed on your e-mail along with your full details.
Please note that Jewels & Gemstones will only accept products returned which are in the same condition and packaging in which they were despatched. Your item must be unused & unworn. A full refund (less postage) will be made when the item has been returned within 14 days in the original packaging and in a resaleable condition. For returned goods the cost of shipping will be borne by the customer unless damaged. Customers are advised to return goods by recorded delivery as refunds will not be given for goods lost in transit.
Jewels and Gemstones will accept any returns based on faulty goods.
Due to health and safety reasons we are unable to accept the return of pierced earrings unless damaged.
These return policies do not affect your Statutory Rights as outlined below.
Cooling Off & Cancellations
All UK online shoppers have a statutory "cooling-off" period of seven days. You can cancel an online transaction and receive a refund anytime in the first seven working days for any reason or no reason. And that's seven working days after you receive the item, so in reality you may have even more time measured from the moment you placed the order.
You are required to notify us in writing and we expect the items to be returned in their original packaging, with tags and unused.