Frequently asked questions

How long will it take to receive my order?
Orders received by 2.00 p.m. on Monday to Friday will be dispatched the same day for next day delivery although Saturday delivery is not guaranteed.  Orders received on a Friday after 2.00 p.m., Saturday or Sunday will be dispatched on a Monday for Tuesday delivery.

Are there discounts for multiple orders?
No, we are sorry but we cannot offer discount.

Can I order over the phone?
Unfortunately not, as we do not have the facility to process your payment manually.

Do you deliver outside the UK?
Yes, we ship worldwide.

Can I collect my order?
No, all orders are sent via the Royal Mail Special Delivery next day service.

My goods are faulty - what do I do?
You can return any faulty goods - you have customer rights, please read our terms regarding this.
In the first instance please e-mail us with your order ID, item purchase, details of the problem and a contact telephone number and we will contact you within 24 hours.